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Terms of Service

Last updated

The rules for using Cawoba. Written to be read, not just agreed to.

Agreement

These terms are an agreement between you and Cawoba ("Cawoba", "we", "us") for the use of the Cawoba website, the Cawoba Business and buyer apps, the mobile app and related services (together, the "Service"). By creating an account or using the Service you accept these terms and our Privacy Policy.

If you use Cawoba for a business, you accept these terms on behalf of that business and confirm you are authorised to do so. "You" then means both you and that business.

Who can use Cawoba

  • You must be at least 18 years old and able to enter into a binding contract under Indian law.
  • Cawoba is designed for trade in India. Business details you provide, such as GSTIN and state, must be accurate and your own.
  • You may not use Cawoba if we have previously closed your account for breaking these terms.

Accounts and security

  • Give accurate information when you register and keep it up to date.
  • Keep your password and one-time codes private. You are responsible for activity under your account.
  • Tell us straight away if you think someone else has accessed your account.

Business accounts and teams

  • The person who registers a business becomes its first admin. Admins can invite members, assign roles, switch apps on or off and connect integrations.
  • The business is responsible for what its members do in its account, and for removing members who should no longer have access.
  • A business's data belongs to that business. A member who leaves loses access to it.

What Cawoba is, and is not

Cawoba helps businesses and buyers exchange quotations, catalogues, price lists, schemes, stock, warranty and credit information. It works alongside your accounting software and does not replace it.

  • Quotations are not tax invoices. GST figures on a quotation are calculated from the details entered and are for information. You are responsible for your invoices, tax calculations, GST filings and compliance.
  • We are not a party to your deals. Accepting a quotation on Cawoba records that both parties agreed to it; the resulting contract, delivery, payment and any dispute are between the buyer and the seller.
  • We do not process payments or hold money for anyone.
  • Credit information comes from the seller. Balances shown to a customer come from the seller's own ledger in Cawoba or their accounting software. The seller is responsible for its accuracy.
  • We do not verify every business on Cawoba. Use your own judgement before trading with someone new.

Your content

"Your content" means anything you or your team put into Cawoba: products, images, prices, contacts, quotations, notes, credit entries and so on.

  • You keep ownership of your content.
  • You give us a non-exclusive, royalty-free licence to host, copy, process, display and transmit your content only as needed to run the Service for you. For example, to show a quotation to the buyer you sent it to, or your public catalogue to visitors.
  • You confirm you have the right to upload your content, including images and the details of your contacts and customers, and that sharing it through Cawoba is lawful.
  • Content you send to another party (such as a quotation) is also kept in their account as their record of the deal.

Acceptable use

Do not use Cawoba to:

  • break any law, including tax, consumer protection, competition and data protection law;
  • impersonate another business or person, or use a GSTIN that isn't yours;
  • send spam, including bulk unsolicited quote requests or connection requests;
  • list or quote prohibited, counterfeit or illegal goods;
  • upload content that infringes someone else's rights, or that is defamatory, obscene or harmful;
  • access data or accounts you are not authorised to, probe or test our security without written permission, or interfere with the Service;
  • scrape, copy or resell the Service or other users' data, or use automated means to access it except through features we provide;
  • upload viruses or other harmful code.

We may remove content or restrict accounts that break these rules.

Integrations

When you connect Zoho Books, Tally Prime or another service, you authorise us to read the data needed for the features you use. Integrations are read-only: Cawoba does not write to your accounting software. Your use of those services is governed by their own terms. We are not responsible for their availability or for errors in the data they provide.

Plans and fees

Registering is free, and apps start on a free plan when you switch them on. We may introduce paid plans or features. If we do, we will show the price before you choose them, and we will give you reasonable notice before any change affects features you already use.

Availability and changes

We work to keep Cawoba available and secure, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove a feature you rely on, we will try to give you notice and a way to export your data where reasonable.

Suspension and closing accounts

  • You can stop using Cawoba at any time and ask us to close your account.
  • We may suspend or close an account if it breaks these terms, puts other users or the Service at risk, or if the law requires it. Where appropriate we will tell you why and give you a chance to respond.
  • After closure, we handle your data as described in the Privacy Policy. Quotations already exchanged remain in the other party's account.

Our intellectual property

Cawoba, its software, design, logo and content (other than your content) belong to us or our licensors. These terms give you a limited, non-transferable right to use the Service; they do not transfer any ownership.

If you send us feedback or suggestions, we may use them without obligation to you.

Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these terms, including fitness for a particular purpose. We are not responsible for the content other users publish, the goods they sell, or whether they honour a quotation.

Limitation of liability

To the extent the law allows:

  • we are not liable for indirect, incidental or consequential losses, or for loss of profit, business, goodwill or data;
  • our total liability for all claims relating to the Service in any 12-month period is limited to the fees you paid us in that period, or ₹10,000 if you paid nothing.

Nothing in these terms limits liability that cannot be limited under Indian law.

Indemnity

You agree to compensate us for losses and reasonable costs arising from your content, your breach of these terms or the law, or a dispute between you and another user over a deal made using Cawoba.

Governing law and disputes

These terms are governed by the laws of India. Before going to court, please contact us so we can try to resolve the issue. Subject to that, the courts at the place of our registered office in India have exclusive jurisdiction.

Changes to these terms

We may update these terms. We will change the date at the top, and for material changes we will tell you by email or in the app before they take effect. If you keep using Cawoba after that, you accept the updated terms.

Contact

Questions about these terms, or a complaint about content on Cawoba:

Cawoba

Use the contact options on our support page.