Support
How can we help?
Most answers are in the user guide. If you're stuck, write to us and a person will reply.
Self-serve
Read the user guide
Step-by-step help for registration, quotations, price lists and credit.
Open the guide →
Talk to us
Email support
Our support inbox details will be listed here shortly. Until then, the user guide covers most questions.
Your data
Privacy and grievances
Access, correct or delete your data, or raise a complaint with our Grievance Officer.
Your rights →
Quick answers
The questions we hear most, with a link to the full steps.
I didn't get my sign-in or registration code
Check spam and promotions folders. Codes are valid for 10 minutes and you can request a new one after a minute. After 5 wrong attempts a code stops working, so request a fresh one. Full steps
I forgot my password
Choose Forgot password on the sign-in screen, enter your email and use the code we send to set a new password. Full steps
It says I don't have permission
Your role in that business doesn't include the action. Ask an admin in your business to update your role. Full steps
A menu item or app is missing
The app may be switched off for your business. An admin can turn it on from the Apps page. Full steps
My customer can't accept a quotation
Make sure it hasn't expired and that the customer is connected to you on Cawoba. Otherwise share the PDF or a link. Full steps
The credit balance looks out of date
The screen shows the last sync time. For Tally, the computer running Tally and the Cawoba bridge must be on and online. Full steps
How do I delete my account or get a copy of my data?
Write to us from your registered email. We'll confirm it's you and handle it as described in our Privacy Policy.
Report a security issue
Found a vulnerability? Please tell us privately before sharing it publicly, and don't access data that isn't yours while testing.
Grievances and legal
Complaints about content on Cawoba or how we handle personal data go to our Grievance Officer. See also our Terms of Service.